FAQ: Collaboration

Missing files in file collection?
File Collection needs to know specifically which devices are intended to ship out by entering them in the serial number table on the customer shipping advic...
Fri, 17 Dec, 2021 at 12:40 PM
How can I resend a Sales Order (COA) to a person not defined as a contact in RamBase?​​
If the Sales Order (COA) is already registered and sent, but you would like to send it to several, choose from ‘Print / Send’ the option: ‘Print copy or re-...
Mon, 7 Mar, 2022 at 3:46 PM
How can I change the contact person I want to send the order to on a Sales Order (COA)?​​
On the Sales Order (COA), enter on ‘Edit’ in the ‘Send Document by’ field.In the pop-up, you will be able to choose ‘Email’ in the ‘meanings of sending (Sen...
Mon, 1 Feb, 2021 at 10:31 AM
Is it possible to find the previous file linked to a specific document in File Manager, and how can I find a file that has been unlinked to a specific document?​​
The previous file can be found in file manager by clicking on the ‘version’. Older file versions will still be found here. If a file has been unlinked and t...
Mon, 1 Feb, 2021 at 10:26 AM
How can one make sure emails sent from RamBase do not get flagged as spam or junk? (Spoofing emails from RamBase)​​
We send out emails from RamBase that looks like they are coming from the end user. e.g. something@yourcompany.no/com, but in reality they come from a RamBas...
Fri, 18 Jun, 2021 at 10:54 AM
Is it possible to store emails from Outlook in RamBase?​​
RamBase Office Add-in is an extension of RamBase where the user may archive emails from Microsoft Outlook and documents from Microsoft Word in RamBase. Thes...
Mon, 1 Feb, 2021 at 10:15 AM
Trying to update a confirmation field on a document in status 1 and get a message: Field was Protected’, why is this?​​
User does not have the permission to update this field, have your accesses checked.
Mon, 1 Feb, 2021 at 10:06 AM
Is it possible to use RamBase on my iPad?​​
The applications that are upgraded to HTML5 are compatible and should work fine on an iPad. You can try and download Chrome, if this is possible on your iPa...
Mon, 1 Feb, 2021 at 10:04 AM
How to add files to RamBase​​?
All types of files can be added to RamBase through the File Manager functionality. The file size limit is maximum 80 mb. per file.
Mon, 1 Feb, 2021 at 10:03 AM
Email Traceability: How can I see the email has left RamBase when customer complains they have not received it?​​
On the document level, you have an option called “Correspondence” (“Output” in new applications). This will open a pop-up where you can see a list of the ou...
Mon, 1 Feb, 2021 at 10:02 AM