FAQ: Service Desk Support
These FAQs are related to support and services provided by RamBase Professional Services.
Our support team will assess your ticket upon reception and adjust it according to our set standards. Clear communication enhance our assessment of your req...
Tue, 13 Apr, 2021 at 8:22 AM
Tickets can be created by a defined Superuser of your organization. The Superuser acts as the internal first line of support for the users. Company specific...
Mon, 12 Apr, 2021 at 5:07 PM
Incidents are issues where the system or services have a fault in intended functionality and/or availability. Incident tickets will upon reception be diagno...
Mon, 12 Apr, 2021 at 5:31 PM
Severity Categories The priority should reflect the severity of the reported case. The default priority is Low. The assessment of severity applies to incid...
Mon, 12 Apr, 2021 at 3:47 PM
By using the Suggestion ticket you can communicate a new feature idea to the RamBase product organization. Be aware that the development plan of RamBase ...
Mon, 12 Apr, 2021 at 3:46 PM
By clicking on the FOLLOW button to the right in forums, you will receive notifications on email when there is a new post in service availability and mainte...
Wed, 29 Sep, 2021 at 2:55 PM